Frequently Asked Questions

If you are not able to find the color you prefer in our selection of t-shirts, baby grows, socks, or other items, we are more than happy to accommodate your specific color request. At TimeCreations, we understand that not all colors will be immediately available in stock, so we are able to place a special order for your desired color. Whether you are looking for a certain shade for a special event, or simply have a favorite color that you would like to see in our products, we will work to fulfill your request. Simply reach out to our team and let us know the color you have in mind, and we will take care of the rest. Customer satisfaction is our priority, and we are committed to providing you with the products that best suit your preferences.

For customized printing at TimeCreations, simply send an email to timecreations38@gmail.com with your specific print request and any necessary details. Our dedicated team will promptly contact you and guide you through the process step by step. We believe in collaboration and communication, so rest assured that we will always send the finished artwork to you for approval before it is printed. At TimeCreations, we strive to provide a personalized and transparent experience for all of our customized printing services.

The website has also a live chat for any questions, difficulties you may encounter as browsing our site. We will answer you promptly, if chat is closed, you can contact us trough email or Facebook page.

Yes, you can choose pick up from the shop and check out normally. You just need to pick up personally for your item, as we don't provide delivery for items less than 10 euros. Thank you for considering TimeCreations for your purchase!

If you are interested in an item that is not currently displayed on our website, don't hesitate to get in touch with us. You can reach out to us by calling our store or sending us an email. We are more than happy to assist you in finding specific items or arranging for special orders. In addition, we offer delivery services even for products that are not featured on our website. Please note that while we strive to update our website as quickly as possible, there may be a delay in adding new products or items to our online inventory. We have a wide variety of items in our shop that may not be featured on the website, so feel free to contact us with any specific requests or inquiries. At TimeCreations, we are committed to providing excellent customer service and helping you find exactly what you need.

Yes, we can send your items by post. However, there are certain restrictions. For example, if the item is too bulky or easily breakable, such as mugs, we may not be able to ship it. Additionally, you can pay for the item through BOV or Revolut before it is shipped, and we will take care of the rest. Our goal is to ensure that your items arrive to you in perfect condition and in a timely manner. If you have any specific questions about shipping, feel free to contact us for more information.

Yes, at TimeCreations, we offer the option of delivering your item by either registered or normal post. When placing your order, please ensure to choose the right postage option based on the size and quantity of your items, as pricing may differ for small and large quantities. Rest assured that if the selected postage option is not appropriate for your order, our team will promptly contact you to discuss alternative delivery options. We strive to make the delivery process as convenient and cost-effective as possible for our valued customers.

Yes, you can return your items within 15 days of purchase. To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging. However, please note that customized items cannot be returned. To initiate a return, you must personally visit our shop to process the return. Once the item is returned and checked for its condition, a refund will be issued if the item meets the return criteria. Thank you for your understanding and cooperation.

If you are not satisfied with your order from Time Creations, we are here to help. Simply contact us and we will be glad to assist you. Our team will do everything possible to ensure that you receive the product or service that you had hoped for. Customer satisfaction is our top priority, and we are committed to resolving any issues or concerns you may have with your order. Your feedback is valuable to us, and we strive to provide the best possible experience for every customer. Please don't hesitate to reach out to us if you have any questions or if there is anything we can do to make your experience with Time Creations more enjoyable.

Yes, we offer delivery service at a small charge. Zabbar residence and nearby places have free delivery service. When checking out, delivery will be calculated for you, depending on your area. When spending more than €50, you will get free delivery for any area. Our goal is to ensure that our customers receive their purchases conveniently and efficiently, no matter where they are located.

Can I buy online but choose to collect my items? A: Yes, you can make your order and choose pick up from store instead of delivery. At TimeCreations, we offer the convenience of online shopping paired with the flexibility of pick up in-store. Simply select the option for store pick up during the checkout process, and our team will ensure your items are ready for collection at your convenience. This allows you to save on shipping costs and pick up your items at a time that suits you best. We want to make the shopping experience as convenient as possible for our customers, and our pick-up option is just one way we strive to achieve this.

At TimeCreations, we prioritize prompt delivery of our products to our valued customers. Once your order is placed, we make every effort to prepare and dispatch your items as soon as possible. Typically, our standard delivery timeframe ranges from 3 to 5 business days. Please note that delivery times may vary depending on your location and any unforeseen circumstances beyond our control. Rest assured, we are committed to providing a seamless and efficient delivery experience for all our customers. If you have any specific delivery inquiries or require expedited shipping options, please feel free to reach out to our customer service team for personalized assistance. Thank you for choosing TimeCreations for your timepiece needs.

At TimeCreations, we strive to offer high-quality, personalized timepiece creations at competitive prices. In order to maintain affordable pricing for our products, we ask our customers to cover the cost of shipping. We work hard to ensure that our shipping fees accurately reflect the costs associated with delivering your unique timepiece creation to your doorstep. Additionally, we are dedicated to providing reliable and timely shipping services to ensure that your order arrives in perfect condition and on schedule. Thank you for understanding and supporting our commitment to delivering exceptional products and services.

At TimeCreations, we offer several delivery options to suit your specific needs: - For small items that are not urgent, the normal post option is a cost-effective choice. It provides a standard delivery timeframe at a competitive rate. - If you require added security and tracking for your small items, the registered post option is ideal. This ensures that your package is handled with care and can be tracked throughout the delivery process. - For bulk shipments of small items that require extra security and tracking, the bulk registered post option is the best choice. It offers the same benefits as registered post but is tailored for larger quantities of items. - When it comes to large and delicate items that need to be delivered quickly and safely, our courier delivery service is the most suitable. This option includes special handling and expedited delivery to ensure the safe arrival of your items. We understand that every shipment is unique, and we are committed to providing tailored delivery solutions that meet your specific requirements. When selecting a delivery option, consider the size, urgency, and fragility of your items to ensure that they are transported safely and efficiently. If you have any further questions or require assistance in choosing the right delivery option, our dedicated team is here to help.

Yes, at TimeCreations, you have the option to manually pay with BOV or REVOLUT. Simply select the option for manual payment during the checkout process, and you will receive specific instructions for making your payment using either BOV or REVOLUT. We strive to provide convenient payment options for our customers, and are happy to accommodate your preferred method of payment.

Yes, at TimeCreations, we do accept cash payments when purchasing in-store. We understand that some customers prefer to pay with cash, and we are happy to accommodate this preference. For online transactions, we encourage the use of secure electronic payment methods for convenience and security. However, for in-person purchases at our physical location, cash is a valid form of payment. Please note that we do also accept checks. If you have any further questions about payment options, feel free to reach out to our friendly staff for assistance.

TimeCreations accepts various payment methods, including VISA and PayPal. With these options, you can securely and conveniently make purchases for our unique timepieces. Whether you prefer the ease of PayPal or the reliability of VISA, we strive to provide flexibility and ensure a seamless transaction process for our valued customers.

At TimeCreations, we do not offer delivery services for items that are less than €10. This is because the cost of delivery for such small items would significantly exceed the value of the actual product. However, we do offer the option for customers to collect their under €10 items in-store at their convenience. We strive to provide our customers with the best value and service possible, and we appreciate your understanding of this policy. If you have any further questions or concerns, please feel free to reach out to our customer service team for assistance. Thank you for choosing TimeCreations for your shopping needs.

If you are unable to see your invoice from TimeCreations, please first check your email, including your spam or junk folder, as we typically send invoices via email. If you still can't find it, please reach out to our customer service team at [timecreations38@gmail.com] and provide your name, order number, and any other relevant details so that we can assist you in locating and providing you with a copy of your invoice. We strive to ensure that our customers have access to their invoices and are happy to help resolve any issues you may have encountered. Additionally, we will provide you with an official invoice listing all the items you have purchased from TimeCreations. Thank you for your understanding and cooperation.

Time Creations qualifies for a 0% tax rate in its first years of operation due to being VAT exempted.

For printing services such as posters, large format printing, and photos, simply send an email to timecreations38@gmail.com with details of your printing needs. Our team at TimeCreations will promptly respond with information on pricing, options, and any further details you may require. We pride ourselves on providing personalized and high-quality printing services tailored to meet your specific needs. Whether it's a one-time printing project or an ongoing business requirement, TimeCreations is dedicated to delivering exceptional printing solutions for our clients.

At TimeCreations, loyalty points are a way for us to show appreciation for our valued customers. You will earn 1 point for every €1 you spend on our website. Once you reach 500 points, you will receive €10 off your next purchase as a special thank you from us. In addition to earning points through purchases, we also like to surprise our loyal members with bonus points as gifts from time to time. Our loyalty program is our way of saying thank you for choosing TimeCreations and being part of our family.

At TimeCreations, we value and appreciate our customers, and we want to reward you for your loyalty and engagement with our brand. While most of our points are earned through purchases, we do periodically check in on our customers and reward them with extra points as a token of our appreciation. This could be for participating in a survey, providing feedback, or engaging with us on social media. We also offer special promotions and events where you can earn points without making a purchase. Additionally, we may have referral programs or other opportunities to earn points through non-purchase activities. We believe in creating a rewarding experience for all of our customers, regardless of whether they are making a purchase at that specific time. Thank you for being a part of the TimeCreations community, and we look forward to finding more ways to reward you for your support and engagement with our brand.